HTS COATINGS Cancellation Policy


  1. Agreement

This document comprises of the terms and conditions in relation to the training and examination services provided directly or indirectly by HTS COATINGS (hereinafter also referred to as the “Event”).

These terms constitute the whole agreement between you and HTS COATINGS in relation to the training and/orexamination you register for (hereinafter referred to as the “Agreement”). All other terms and conditions, express or implied by statute or otherwise, are excluded to the fullest extent permitted by law, and supersede all prioragreements and understandings.

2.    Application & Fees

You must complete and submit the appropriate enrollment form either on paper or online  via your customer portal. All relevant documentation and verifier details must be submitted prior to attending the course. Failure to provide all required documentation prior to any exam will result in HTS COATINGS excluding you from thatexam.

HTS COATINGS may, on occasions stipulate that paper enrollment forms will be required. This is not  optional and will be under the control of HTS COATINGS. All information will be issued at the time to ensure relevantdocumentation is received with any paper based booking form.

Note: You will be asked to submit a scan of your photo ID (e.g. passport, driving licence, national ID card). We need this to prove your identity. You will be asked to bring the original document to any exam. We will not usethis document or scanned copies for any other purpose.

Full payment is required prior to attending any course or exam. Payment maybe made by cheque or bycontacting Customer Service to pay via credit card (MasterCard, Visa), debit card, UPI and bank transfer. Online payments via the portal must be made by credit card (MasterCard or Visa only).

Bookings received without full payment/order number will be treated as provisional which does not guarantee a place. Provisional bookings shall expire within 10 working days of bookings being made if full payment has not been received (please note no reminders will be issued).

Upon receipt of full payment relevant course material and joining instructions will be issued to you via the portal or customer services. Please ensure that you have entered your correct Mobile number & email address.

In the case of late enrollment (less than 10 working days before the start of the training), payment must be madeimmediately.

The package fee (Course and Examination Package Only) does not apply to candidates taking the examinationafter six (6) months from the date of completion of the course. If the candidates are taking the examination aftersix (6) months although signed up under package fee, then the difference in fees must be paid. The candidatesthat sign up under the package fee must attend both course and examination at the same venue.


Indian students are required to pay the current rate of 18% GST on all training and examinations held within theINDIA.

3.    Cancellation

In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you are entitled to a cancellation cooling off period whereby you are permitted to cancel your booked Event(with or without cause) within a period of 14 calendar days from the date of receiving your Event order confirmation from HTS COATINGS, in this case you will receive a full refund of the total price paid for the Event.HTS COATINGS will issue the reimbursement using the same method of payment as utilised for the initial  transaction unless expressly agreed otherwise. Please note that all cancellations must be      received by HTS COATINGS in writing (either by letter or email).

After this initial cooling off period the following charges shall apply:

Time period before Event date that

the cancellation is made

Charge to customer

More than 15 Calendar Days

50% (to cover administration fees)

14 Calendar Days or less

Full Charge

Should you request to book an Event which starts prior to the end of the 14 day cancellation period and/orshould you wish to download any related digital course content through HTS COATINGS online portal (i.e. e-learning material or related software) within the 14 day cancellation period then you hereby agree to waive your right to receive a full refund under the Consumer Contracts (Information, Cancellation and Additional Charges)Regulations 2013. In this instance you will still have the right to cancel, but you must pay for the total value of any training and related services/documentation (including digital downloads) that have been provided by HTS COATINGS up to the point of cancellation. You will not have the right to cancel an Event within the 14 daycancellation period whereby all Event services have been fully performed.

Please note: The above cancellation statement is only applicable to ALL candidates.


HTS COATINGS reserves the right to alter the advertised schedule of training and examinations which may include withdrawal or cancellation of an Event. Where HTS COATINGS cancels an Event, individuals withconfirmed bookings will be offered alternative dates. If offered alternative  dates are not agreeable to the candidate, then a full refund will be given. HTS COATINGS cannot however reimburse the cost of any pre-booked travel arrangements or associated costs thereof.


HTS COATINGS reserves the right to alter or amend the advertised content of any training or examinationwithout notice in order to continuously provide a high quality service, or due  to circumstances beyond our reasonable control.

4.    Course or Examination Date Changes

Should you require the date of your course or examination transferring to another date, there will be anadministration fee of £50 (or local currency equivalent) for each transfer request.

HTS COATINGS will not be liable for any losses or expenses, including consequential, arising from any suchalterations.

5.    Awarding Bodies

You have read and understood the documentation issued by the scheme management that is relevant to theexamination for which you are applying and declare that you satisfy those criteria covering vision, training andexperience and also understand that you may be required to supply documentary evidence of this to be eligible for certification. You agree to abide by the requirements for certification as relevant to the examination for which you are applying; any fraudulent claim may result in the retraction of any certificate issued.

Certain qualifications require proof of relevant experience, independently authenticated. If you provide thecontact details of an independent third party who can authenticate the experience that you claim, it is your responsibility to ensure that this person has given permission for HTS COATING OR CERTIFICATION BODY tomake contact. HTSCOATINGS will not use the personal details of anyone that  you propose, other than forthe purposes of authenticating your claim.

Please note: for candidates attending NDT training, a complex matrix of candidate’s performance during training sessions is evaluated. A certificate of successful attendance (required as proof of exam eligibility) may be issued only to those candidates who fulfil all requirements (as applicable to the particular NDT exam).

Any appeals made by you to TWI Ltd shall be received within 6 months of the training or exam date; any re-assessment shall incur an administration fee.

Any appeals made by you to the awarding body with regard to the external examination or verification are outside the scope of this Agreement and are a matter for you and the awarding body. You may become liable forfees and other costs as a result of making any such appeals.

6.    Complaints

Any complaints made by you to HTS COATINGS shall be received within 7 days of the training or  exam date as detailed in HTS COATINGS Complaints policy. The Complaint’s policy is available  via our website or CustomerServices.

Feedback provided by you on our feedback forms or via surveys is important to us and will be used in ourimprovements process but will not be seen as or treated as a complaint.

7.    Acceptable use of Facilities

HTS COATINGS will endeavor to provide all reasonable assistance should you suffer from any disability or haveany special needs. However, you must notify HTS COATINGS in advance of the  training or examination date ofany such disabilities and/or special needs via your customer portal or our customer services team in writing. HTS COATINGA may not be able to make                     reasonable adjustments without prior notification.

In placing your booking by enrollment you agree to abide by HTS COATINGS rules relating to  HTS COATINGS facilities. This includes, but is not limited to the following:

  • None of HTS COATINGS facilities may be used to locate, display or transmit any material which isillegal or
  • No software may be downloaded or installed on any of HTS COATINGS computing equipmentunless under the explicit direction of the HTS COATINGS trainer
  • No data may be imported which has not been checked for viruses and which is not under the explicit direction of the HTS COATINGS trainer
  • Access to the internet using a personal device during any examination is expressly Anybreach of this rule will result in failure and immediate termination of the examination. Access to the Internet during classes or lectures is permissible if expressly authorized by the lecturer concerned.
  • HTS COATINGS training and examination provides a fully equipped facility with full use of equipmentand The use of personal work equipment is acceptable but must be agreed by therelevant lecturer prior to the course.

You agree to read the Health & Safety and Security information provided by HTS COATINGS and to abide by theguidance given.

8. Warranties and Liability

HTS COATINGS warrants that the event will be provided using reasonable care and skill and, as far as reasonablypossible, in accordance with enrollment and other published literature.

Except in respect of death or personal injury caused by HTS COATINGS negligence, or as expressly provided inthis Agreement, HTS COATINGS shall not be liable to you by reason of any  representation (unless fraudulent), or any implied warranty, condition or other term, or any duty at common law, or under the express terms, for any loss of profit or any indirect, special or consequential loss, damage, costs, expenses or other claims (whether caused by the negligence of HTS COATINGS, its servants or agents or otherwise) which arise out of or inconnection with the provision of the Event inclusive of any such alterations or amendments to the Event programme content and schedule including cancellation or its  attendance by you, and the entire liability of HTS COATINGS under or in connection with the Event shall not exceed the amount of the course fees, except as expressly provided in this Agreement.

HTS COATINGS shall not be liable to you or be deemed to be in breach of this Agreement by reason of any delayin performing, or any failure to perform, any of HTS COATINGS obligations in relation to the Event, if the delay or failure was due to any cause beyond HTS COATINGS reasonable control.

You shall be deemed to have satisfied yourself that the Event accords with your requirements. HTS COATINGS warrants that the Event is structured for and contains the appropriate information to achieve the specificstandards or qualifications as are specifically described in relation to the Event. HTS COATINGS does not warrant that such standards or qualifications will be achieved by you.

9.  Copyright and Intellectual Property

Copyright on all training materials and methodology remains with HTS COATINGS & CERTIFICATION BODY, exceptwhere copyright exists with a third party supplier. You agree that you will not copy, resell, pass on to third parties or upload to the internet any training material or methodology that you may be given by HTS COATINGS during your training or examination. Any persons found compromising HTS COATINGS copyright and intellectual property will be banned from all HTS property and that of its agents, and certification will also be revoked.

10.   Exclusion

HTS COATINGS reserves the right to refuse access to its facilities and premises where there is          reason to believe that a delegate is in breach of these conditions or where a delegate uses threatening, bullying, harassing ordisruptive behavior.

Delegates attending training and/or examinations must be free from the influence of drugs or alcohol. When there is reasonable belief that an individual is under the influence of drugs or alcohol on reporting for or duringa course of training or examinations, HTS COATINGS reserves the right to exclude them and they will be asked to leave           HTS COATNGS premises.

HTS COATINGS will not be liable for any losses or expenses, including course fees and consequential damagearising from any such exclusion.

11.    Data Protection

You understand that HTS COATINGS and its associated trading companies (including companies, organisations, or agents processing data on its behalf) will hold and use personal data supplied by you for administrationpurposes as per GDPR requirements.

You understand that occasionally images of training and examinations are taken by HTS COATINGS for publicityand other purposes and that permission for your inclusion in such material  is implied unless you make it knownto Customer Services at registration that you do not  wish to feature.

12.    Law and Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws of INDIA. The parties hereby irrevocably submit to the non-exclusive jurisdiction of the courts of INDIA for the purpose of hearing and determining any dispute arising out of or in connection with this Agreement or its formation or validity.

Nothing in this clause shall limit the right of either party to take proceedings against the other party in any othercourt of competent jurisdiction nor shall the taking of proceedings in any one or more jurisdictions preclude the taking of proceedings in any other jurisdiction (whether concurrently or not) if and to the extent permitted by theapplicable law.